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Okay, well thank you for joining me today, Mim. We're gonna chat about. Some clients stories and experiences together and just talk about they're different situations, so we can give people a little bit of an insight into different scenarios. Yeah, I guess. Yeah. Yeah. So let's start off with one of your clients, Rio and a Dilla.

Yes. Cool. Uh, yes. Perfect. So, um, Rio & Adila came to me and were interested in Mirvac estate. Yep. Now it was coming towards like end of financial year, so 30th of, uh, June. Um, and with some land estate or developments, land developers or estates wanna settle Yeah. Before in a financial year. Yeah. And it was.

It's almost titled, or it is titled. Titled, yeah, that's, that's what the difference will be if they're titled They want to close us off before End of Financial, correct? Yeah. Yep. So Cash and Bank. Correct. So process was tight timeframe. I think it was about six weeks for us to have finance. Now obviously in a situation like that, you can finance just the land.

But to obviously avoid any price increases or like your cost of the build from month to month. Mm. If we can package it together and get it done within that timeframe, yeah, it's gonna be a lot better if the client's gonna save the client quite a bit of money. Yeah. And I also, with being first home buyers.

To qualify for the grant, they need the house and the land at the same time. Otherwise they pay the step duty upfront. Yeah, correct. So I think it was about, yeah, a six week kind of turnaround we had. Yeah. Now, I think the best thing about clients like Rio & Adila, they were. Very efficient. They knew what they wanted.

Yeah. They were proactive with the design. They were so quick to kind of respond to me when I had questions on the design and even finance questions. They were so quick to get to our broker and things like that. So they were very proactive in the process, which helped everything move efficiently and nice and quick.

I don't think people realize how much that. You as a client, how much you can actually control the timeline working with your builder or your broker getting things back. Obviously it's gonna take longer if you take. Four days to get feedback back or two weeks compared to 24 hours. Let's get on the phone tonight, back into drafting tomorrow and doing that.

And that can really like shorten down your timeframe. Yeah. And obviously it's case by case so we understand, you know, clients different jobs and priorities and things like kids. So it does make things a little bit harder sometimes. But I did, like when we had our info session, we kind of did the onboarding.

They were very interested in this block. Yeah. They knew what they wanted. Yeah. And so I just made sure, you know, the importance of understanding like, transparency with Okay. Timeframes, it's gonna be tight. Yeah. Um, but we were also very fortunate to have a builder that was willing to work with us about fast tracking contracts.

Contracts, because we knew we had that deadline. Yeah. Um, explain the timeline. So let's say we're working with six weeks, so for someone that. Doesn't know why six weeks, a tight timeframe when you break it down and work backwards. Well, I guess like pre-construction could take anywhere between four to five months.

So that's kind of like finding the block, designing the home, waiting, you know, getting those, uh, changes and sketch and quote back. You know, if you submit a sketch and a quote to a builder, it could take five to seven days to get back. So that's already a week down. Yeah. You make changes. That could be one to three days to make those changes.

Send it back. That's another week. So you're only looking at two and a half weeks there. Yeah. Um, and that's just with the sketch, you know? Yeah. We were lucky enough to be, again, very proactive with getting a block so quickly. Yeah. Um, but some, for some people that could take a month to get a block. Yeah.

You know, so I think it, it, the stars definitely aligned. Yeah. Um, in some ways, but. We were very aggressive in, you know, making sure that, I guess the best thing about our job is we don't work just nine to five. Yeah. So the importance of this job required maybe a bit more of like a seven till 9:00 PM kind of, yeah.

Back and forth with the client because they were available. Yeah. Um, and then, yeah, we got the sketch back. I think we got it back within three days in comparison to five, which, and we asked across the weekend. If we get that back on a Friday rather than a Monday, we've gained four days. Not lost. Yeah. Yeah.

So, um, and we had the ability to ask the builder, Hey, this is the timeframe. Can we put urgent priority on it? And they work with us to do those things. And same with building contracts too. Like normally that takes roughly four to six weeks. So there's your six weeks there. When you look at, okay, we have six weeks to hit a finance deadline, let's say it takes.

Two weeks to work on your design. Then you have four weeks to get a building contract. We managed to get building contracts out in two weeks, which was an urgent rush, and then two weeks to get to the bank. 'cause you've gotta allow the time for the bank to process. And that's the six weeks. But that's why, I guess that's six weeks is a tight timeframe because you have two to three weeks of back and forth with your design and some clients, your eye does go.

Four weeks, depending how much we go in and outta drafting. And then four weeks for a building contract normally, and then time for the bank to lodge too. Yeah, and I think it was just about, again, like working with a client and you know, really being like structural elements. We have to get this right.

Yeah. Obviously when you're kind of working a bit more of a custom plan, it has to go to the build, then come back as a bit more of a base, so then you can actually visually see it, everything to scaled with a quote. Yeah. Um, and then from there it's about making those kind of final changes, which we did.

And then I actually do think we made like a third revision. But the builder, again, was able to get it back to us, I think within 24. Like, oh, sh. Yeah. And then that was a Thursday. I sent it back to the builder. They got it back to me on a Friday. And then I was just doing the maths. Okay. If it takes four weeks or even, you know, if we get a fast track to two, then I had to have it submitted by close of business on Friday.

Yeah. And the clients were so amazing at they, they knew that the priority of that. Yeah. 'cause if it, if it goes in over the weekend Yeah. Or it on Monday, yeah. You've got a backlog of people submitting their deals on. Yeah, over the weekend. Over the weekend, we wanna be top priority, so we needed to have it in by Friday.

Yeah. And we did. Yeah. And then we got it within, I think we got the building contracts within, yeah. Two weeks. Two weeks. And then, um, again, finance broker. I guess it always just comes back to having a team Yeah. Behind you that understands the urgency and efficiency needed sometimes at different parts of the process.

Yeah, yeah, yeah. We really have to all work together 'cause we needed Charlie to do his thing and work quick and get those things done and lodge with the bank and meet with the clients and that all, all pays a part in it together to make it work so. And then, yeah, that's formally approved and settled within timeframe of what, three, two or three days?

I think it settled on the 29th of May. Yeah. And sorry, yeah. Four. We had formal finance 29th of May and it And it was due the 30th. Yeah, it settled, yeah. Two weeks after that. Yeah. Yeah. Amazing. Well, that's great outcome. Yeah, it was, was definitely, I know that was probably, yeah, it was. Good feeling that.

Yeah. Yeah. I was on edge for about six weeks now. Cool. All right. Now let's talk about, how about one of yours? Yep. We can do, I had a client, Claire and Jordan, who, they're in lockup at the moment, and we. Their flooring got discontinued. That's right. Yeah. Um, and their flooring that they got discontinued was vinyl roll, which, um, their supplier isn't making anymore.

And so then the, the next upgrade, it wasn't just about picking a new type of flooring. Like a different color or selection in the same range. It was the complete range up for hybrid flooring. So there was a seven grand price increase for the selection of flooring that was available. And that just is not fair to the client.

So we went back to the builder and management and kind of like argued that and said, not good enough. This should not be happening. Um, and they. And it's a, you know, a first time buyer, not, you know, you don't have spare change probably at the spare, at the ceiling of your, like your budget. And this is, where were you in the, you're at, where were you lockup, which is ridiculous.

So it's over my dead body. But anyway. Yeah. Um, so made a few phone calls. And management called Trevor's carpets to say what other options do we have? And Trevor's carpets managed to, I promise Yout know Trevor's carpets found, um, well, I guess there's only one, one flooring company. They found the vinyl roll in the back of the warehouse.

The client didn't have to pay for seven grand, which so wild is great result. But like, if we didn't ask the question and push for it. Management wouldn't have called, they wouldn't have then looked in the back of the warehouse to say, what other options do we have? Oh shit, I found some vinyl roll. Oh, would you look at that?

Mm-hmm. So that was, now they, they can continue on. They've saved them seven grand. Yeah. But if you don't know to push and ask for those questions and yeah, I guess. As a, like our job is to ask those questions and push back. Yeah. And it's, you will never know unless you ask the question. Yeah. I think you'd walk away rather being like, especially for the client, knowing that we've done our due diligence.

Yeah. To be like, Hey, yeah. X, Y, Z. Yeah. It comes back, no, it's not an option. Yeah. Okay. Then we know. Yeah. And sometimes it isn't an option, like these things pop up and shit happens and blah, blah, blah. But it's about, yeah, asking the questions. And if we don't ask, we don't know. And most of the time we can help find a solution, but sometimes we can't.

But at least we've done that to, to ask and like pushed for the client because that's what we're there to do. Yeah, yeah. Yeah. I mean, we see it a lot with like obviously with. Untitled land when the developer, sorry, when the builder goes to the block or does their site survey mm-hmm. Things might pop up and then it's about us going, sometimes we've gotta go back to the developer.

Yeah. And be like, Hey, can we just query this? You had that with a client? Yeah, yeah, yeah. You know? Or builders. Yeah. Certain things come up on the block when they go out there. Mm-hmm. That we obviously dunno. Is there because the block's untitled, it doesn't exist yet. Yeah. Yeah. And so it's just about us.

Sometimes we've gotta manage these hurdles. Yeah. Um, but that is the beauty in having us. You know, on your team. Yeah. Doing the hard stuff 'cause and knowing what questions to ask I and who to ask. Yeah. Yeah. 'cause as a client, if you don't know, you don't know how are you supposed to know what questions to ask and like, can you be bothered when you are working full time?

Yeah. No, it's actually my job to ask those questions, so you let me do it. Yeah. Cool. All right. Now let's talk about Lanie. That was a good one. That was a really good one. Yeah. Lanie of the start of the process. Yeah. Well, Lonnie's actually one of my first clients. Um, it's exciting 'cause you've got slab down signing, slab, signing tomorrow new.

Your first few clients that you had last year mm-hmm. You, their slabs are all going down now. Yeah. Which is really exciting. Yeah. To be able to see them go through the process. Um, it is really exciting. It's just, it's a good feeling to see. Because obviously through the, you know, precon, it's the, the finance chat and design, and it's definitely like the, the stress.

You can feel that, but now we are there. Yeah. And I think especially for Lanni and her situation. Yeah. So Lani blew her deposit and Yeah. She spent that deposit. Yeah. So there was a little bit of a concern for her in regards to Okay. I don't, and I think panic too. Yeah. I can't do it anymore. Yeah. Yeah. So, yeah, called me, explained her situation, went back to the broker.

I said, look like this is what's happened. What can we do? Um, broker has come up with a bit of a solution. Mm-hmm. Um, we'll work together to kind of get a different option for her, um, with the deposit. Um, and then it's ended up working out. Totally fine. Yep. Um, got across across the line. Yeah. Yep. And then she actually ended up getting quite a significant credit on her site works, and I think it was her variation.

Yeah, I think it was her, we for, I forecasted for S class soil and it came back a class soil. Yeah. And also forecasted about 12.5 and she got credit, she about 13 grand back in back. Yeah. Um, in total. And then that. Equity she got in her land, so she's obviously not gone into construction yet. She's got a ridiculous amount of equity.

Yeah. Already sitting there. So regardless if she decides to get her keys and she's like, I just don't wanna have the stress of a mortgage, or I can't, you know? Yeah. The concerns that she had. At the start of the process, I can't do this anymore, blah, blah, blah. Yeah. And she also has the option then, you know, she can sell the home and she's made money.

Well, yeah. Renting. Yeah. Yeah, yeah. But she's pretty stoked. She's stoked. She's, I don't think she's selling it. No, I don't think so. It's that fear, right? Yeah. And you've, the deposit's gone. Can't do it anymore. Or that feeling of like not being able to do it, but then having people around you who believe in you more than you believe in yourself.

Yeah. To make it work, I think is if you don't have people around you that will help you through that. You just give up. Yeah. And then it's like you give up and you've lost. It's definitely easier to sit in the what ifs of it being bad, but it's like, what if this all works out? Yeah. And what if you have your own little home to come back to?

Yeah. You have, you know, not renting and Perth just hit a record high for rent. Um, it's one of the most expensive cities to rent in Australia now. Yeah. So having her own home versus renting is a lot better. And she would be priced out of the market if she did it now. Oh yeah. Which is like, 'cause she got at the perfect time.

Single income, getting in the perfect, um, block house, um, perfect package. And if you were to, if she was to do that now, it would be 50, 60 grand, more expensive and it wouldn't work. Yeah. Correct. Yeah. So that's the, I guess, timing. Just doing it. Yeah. Yeah. That's a good one. And you have a slab party Saturday, tomorrow.

Tomorrow, yeah. Whenever this episode goes out, it'll be in the past. Yeah. True.

All right. Now what about Jess? Jess is one of our new clients Yeah. That you're helping? Yep. Uh, Jess came to me. Oh, what are we now what? June, July, maybe. Like May. Yeah. Um, just don't say that. Builder's name? The old builder. Yeah. No. Oh, Kelly? Yeah. I don't reckon. Okay. I was ready to drop bomb. Yeah, yeah. Just in case.

Yeah. It just came to me. The builder shall not be named. Yeah. Beep it out. Yeah. Um, so yeah, she came to me, had a phone call and you could hear the tremor. In Jess's voice when she was explaining her situation and what she'd experienced, um, in her previous build. So she built, um, was through the boom. So during COVID, very concerned about building again, but um, feels like it might be her best option.

Um, so got her keys in October last year and started the process in 2020. Yes. Yeah. And just ever since then, like being in the house just doesn't feel right. Yeah. She's like, I love the home. It's beautiful, but I just can't live in it. Yeah. Because of the experience. Correct. Yeah. So she found a block that she was, um, keen on, on real estate, didn't end up working out.

She found another one again through real estate, didn't end up working out. Um, because, um, sometimes when you're looking for blocks on real estate just becomes a little bit harder when we're a real estate agent rather than going straight to like a land. Agent because I actually understand the land and the process.

Yeah, yeah. So then she found a green title lot. Um, in an area that she was actually quite happy to be in and lots of green titled lots for people that don't know, like her new estate. Yeah. Easier to build on. Yeah. So if you've got Brown titled Yeah. Hard battleax, hard green. Good, good to go. Like traffic lights.

Yeah. Little green flags. Yeah. I love that. And yeah, so she found this block fortunately with the market, her old house. She was able to sell at an increasingly high price in comparison to what she built it for. Yep. Which I would say is very much the silver lining to her experience. Um, she was able to buy the block.

Mm, no worries. I know. I think the important thing on that is like how we talk about. You, she would've paid price, obviously building prices of 2020, sold it in today's market, which is a lot different. So you've got the equity there, so you've got more money. But when you buy it to high and you sell it a high, you, you pay the same.

Or you buy it a low and you sell it a low, it's the same. So selling at a high. You've made money, but then building or buying at a high, you are, you're paying the same rates as what it is today. Yeah. So you get the benefit, but there's also the other side of it. And same as if you sell at a loss. Well, you've sold at a loss, but you are, you are buying at a loss too.

So they So they equal out. Yeah. Correct. Yep. So yeah, that's kind of where we're at. She's got a block. Settled on it, that's hers. And now we're just working through design process. Yeah. Um, I think the challenges though are because of the experience she's had. Mm. Um, there is a lack of trust. Yeah. In your industry and with builders?

Correct. And it's, um, which is pretty valid. Yeah. Oh, gotcha. Yeah. It's horrible to think that people, like she's, that's one person of many that had the same experience through this builder at that time. Mm. And that people. Have been turned away from building because that was the experience and we see it a lot in Facebook groups and Yeah.

You know, don't build, like you're better off buying established and it's kind of like, not one is better than the other. Yeah. It's dependent on your situation at the time. Um. Personally building, you can get more bang, peer buck. Yeah. Yeah. Um, it's just that like negative, um, the negative out in the news and online and social media outweighs the positive because negative is more click beaty.

Mm-hmm. So that's what people fall for. But people don't put in news about. Jenny around the corner getting her keys in 10 months. Nobody cares about that unfortunately, because it doesn't have the big hoo-ha attached to it. Yeah. It's more of a heartfelt story, which they're great, but people don't talk about enough.

But it's the same thing with, I guess, Lonnie with the what ifs of not being able to do it. Yeah. It's like we as humans Yeah. Tend to push towards more the like, the negative. Yeah. Um, rather than kind of focusing, I guess on the positives, but, um. Yeah, we're just in the process now of working on the design.

Um, I think the biggest challenges are probably, um, one experience with the builder. Yeah. But also I think price. Yeah. With the builder. You know, five years ago. Yeah. In comparison to price with a builder now Yeah. Is very different. Um, and it's just managing expectations. Yeah. Um, with the cost of the build and what that's gonna look like.

Yeah, yeah, yeah. And yeah, it's that, yeah, expectation versus reality. And I think it's like in pricing, two components of the markets shifted, but that builder at the time was also the cheapest builder in the industry who took on too much work, which is also why. Therefore the price is really cheap. But then therefore, how things blow out.

'cause there's no trades on site. Trades are working for other builders, timeframes blow out quality is not good because they didn't price the job correctly, therefore they can't fill the workload. Mm-hmm. So then the other component of it is builders pricing correctly to ensure quality and timeframes as well as how the market's moved is the gap is very different.

Yeah, yeah. And it's about, yeah, and we see that with all clients who have, like, we've had a few clients that built. 2020 or pre 2020 and and building again, and it's like, holy moly. And it, and it is like, it's, yeah. It's completely different. And it's not, even now, it's still shifting a couple of grand every month.

Yeah, yeah, yeah. Yeah. It's not, definitely not slowing down. Like it's not, the incline is like, yeah. It's not as, it's not up steep, but the incline is still on the incline. Yeah. Um, I think a lot of people don't. Sand. I guess that that's not the builder as such, that that's not where the money of the build's always going.

Yeah. It's, you know, brickies, five years ago it was like 70 cents a brick. Yeah. Now it's $3. Yeah. Like that's, but. Perth is double brick. So we Yeah. You know, that, that, that's a, that's the huge demand on the building industry, suppliers, tradies, where areas, all those kinds of things come into play. And then obviously you've got the price and material for the builders and things like that.

Yeah. Um, so there are a lot of components that go into. The cost of the build. Yeah. Even um, something you don't think like, uh, siteworks costs going up, right? Because steel costs more and like all those things that then adds into the siteworks costs. So even those things are different from 2020 because there's steel materials and labor and the earthwork companies have lifted their prices up.

So then, so like it's all that compounding effects that correct? Yeah. It's the builders at the front, but it's like all of the stuff, the back too that just kind of bring everything up. But again, it's always just kind of we, that's what we're here for, right? Yeah. Is helping be transparent, helping the client understand the costs and helping the client get across the line with, you know, what they want in a home.

Yeah. It just might be about. Having to realign their expectations. Yeah. Um, with kind of where the market's at. Yeah. Yeah. And I think and rebuilding that trust Yeah. Back into the industry is a big job. I just, this one. Yeah. I think for me, like getting Jess, her keys will be a great feeling because I feel like she will be able to see that it Exactly.

She's gonna, the experience she should have had the first time. Yes. Yes. And feel that relief at the end that she actually did it. Yeah, correct. Yeah, yeah, yeah. And she's like actually happy. Yeah. And in a home she wants to be in. Yeah. Not a home that she wants to sell. Yeah. Yeah, definitely. Well, we have some clients that we'll talk about, but they're keeping their builder a secret, so we're not gonna say their name.

Hush, hush, hush, hush. Which is pretty cool. 'cause they're gonna keep. We've actually got a few clients that are doing it at the moment that are in the process that, um, they are keeping the build a secret and they're gonna surprise their friends and family when they move. I could do that when they get their keys.

You could not, you can't keep anything a secret if, if you need, I have to have a secret. You have to. Speak. It's gotta be, you have to label it a secret, but me not to say, yeah, I know. And you have to even list who I'm not allowed to tell. Yeah. Yeah. I can't tell my secret. It's gotta secret, secret. Stay in the mul and you can't tell anybody.

Anyone. Yes. So. Yeah, we've got a few clients who are going to surprise their friends and family when they get their keys, which is pretty cool. I write that I, yeah. Well, we should definitely organize to film Surprise. Mm-hmm. If they need some people to fill. Yeah. We'll volunteer for that. Yeah. That'll be, because that's gonna be great.

Yeah, that's, I write that idea. Yeah. So we can't say their name, but we're gonna talk about them. Yeah. Because their story is, I think it's a lot more common than we think. A hundred percent. Yeah. Um, and they're still very early on in the process. Same as Jess very early on in the process. Yeah. The others that we've spoken about, obviously have, they're at lockup slab down and going through pre-construction.

So we've spoken about a few at different stages, which is good. Yep. So these clients, um, oh my God, how great are they? So good. They came in yesterday. Oh, vibes. They just uplift. Yeah. My life. Yeah. Um, yep. Came to me. Now they. Just for, look, they had act, they were already engaged in the builder. Yeah. They just wanted a bit of a second opinion because they weren't feeling great.

So they had engaged in a builder in, I think it was February. Mm-hmm. Builder secured them a block. Mm-hmm. Block is way too expensive for the budget that the builder, so there must be a finance company that has attached to the builder, which isn't uncommon. Um, so their finance broker, um, has given them. X amount of budget max borrowing, and then the sales rep secured them a block, which Yeah.

Is way too expensive for that current budget that they had. Mm-hmm. So they came to me, I did the numbers and I already knew. I was like, there's not a chance. Yeah. Like the house that they were presented and the sketch that they were presented, there is no chance that that house would've fitted within that budget.

Yeah. Or yeah, it couldn't be built for that price that they needed. Yeah. Like, can say number. Yeah, so budget was like six 90, which is like not, it's a pretty, that's not a bad budget. Yeah. Um, the block was 3 75, 3 7 5. So that I think left. I dunno what the maths is, but when you add in siteworks. Which on that block?

3 70, 30 grand. 400? I think it was two. I think it was four. 2 92 90 left. Yeah. That's no cunt. Nothing like we couldn't even two 90 for a 7.5. Like 2 25. Yeah. 'cause like I just had one that was three 30. Yeah. On a tiny, tiny block. Yeah. Yeah. So obviously that's high spec. Different specs. That's another story.

That's another episode. Yeah. Um, but. And I, I could, yeah. You are like, I'm already walking into this meeting with bad news, you know? Yeah. But I think the good thing though was we told them what, like transparently where things were at, but Correct. 'cause they hadn't heard from Well, yeah. So essentially what had happened was they, that what they wanted in a home, the sales rep was saying, look, due to your R code on your block, we are gonna have, we can't do that.

Which. Isn't not wrong, but they also haven't presented them with a quote, an option or a solution. They can, or a quote. Yeah. Yeah. So they came to me probably four weeks ago. They've been in the process with this builder since February. They still haven't seen a quote. Yeah. And they, they came to us through Instagram.

Mm-hmm. Yeah, yeah, yeah. Which is crazy to me. Yeah, it doesn't, but it's probably 'cause the quote was 50 grand over budget. Yeah. Anyways, come to me and I just explained the process with our info session, explained like everything in detail, how the process works with boss. We break down the house and land package.

I think just offering them so much value and education already built rapport and built trust with them and you know, I think that that's the most important thing. People making the biggest investment of their life. Yeah. They wanna make sure that they feel like safe and then, you know, trusting hands.

Yeah. Someone that genuinely cares and that's like, well what? When she said yesterday, she was like, she left the office and she said, thank you so much. I can be myself. And it just feels like, I'm so glad she's chatting. Yeah, so good chatting to. Friends in a group chat about a house and that is exactly, encompasses the vibe that we want.

Yeah. It's already a stressful, emotional rollercoaster. Mm-hmm. For people to be able to feel comfortable, and that's why we use WhatsApp or group chats is because it's less formal, you can reply quicker, it's easier and it gives that we're in a group chat, WhatsApp. You're building a house with friends who are trying to help you, and I think it makes the process so much more fun and relaxing.

Yeah. When you let that just guard down a little bit. Yeah. Where you'll like, I, I think as well, especially when you get to know us. Yeah. You know, I'm very like, I, like I, I couldn't imagine people feeling intimidated by me when they get to know me. Yeah. Um, and it's the same thing for you. It's just. We genuinely wanna get people into their home and we want people to have a good experience doing it.

And I know for these clients, like we've been in the process for about four weeks now, maybe a little, yeah. Four weeks. Um, we've just sent off final amendments for their home. Or the, actually the other thing was I got them and second opinion on finance and borrowing capacity has gone up by 40 grand. Yeah.

Which is huge. Yeah. Um, and I guess it always comes back down to working with. You know, a team that's able to give you another option. Yeah. Push a little bit harder with some questions towards the builder, finance broker, or whatever it might be. Um, because if we don't ask the questions, then we're not gonna know if I just went with the budget that I thought they could have.

Yeah, we would've had to, I don't, we would've, I don't know, start Well, yeah, yeah. We would've had to push, pitch a tent. Yeah. Couple of swags. Yeah. So, and I like, I genuinely, these clients are just, yeah, yeah. They value Yeah. It all so much and they're so appreciative and it's. Like we, I haven't done anything different for them than I would any other client.

Yeah. Um, but I think 'cause they've had an experience. Yeah. And they've felt a certain way that wasn't, that was negative. Yeah. Now coming to an experience that it's not that it's more positive, it's just what it should be. Yeah. Yeah. The standard is different that we have standard's high. Yeah, yeah, yeah.

And yeah, that feeling of being able to feel comfortable and know and have communication and like all those things make a huge difference in such a big process. Yeah. Yeah. God. Yeah. And you know, like I've said it before, like we obviously don't work your typical nine to five, um, you know, through the kind of pre-construction timeframe.

For us to be efficient to avoid price increases of month to month. Obviously, it depends where the process starts within the month. Mm-hmm. But you know, having a phone call at seven o'clock at night or Sunday at 5:00 PM Yeah. Is important because it's about us being proactive in making the process go as quick as possible.

Yeah. For the client. Yeah. You know, if I wait till Monday, but then the client and I reply to a question that I get to it till Monday night, I've missed, and you know, they ask the question on a Saturday or a Friday, Ivo. Yeah. I've missed four days. Yeah. Yeah. It's a lot of time. Yeah, yeah, definitely. And it is, yeah, working with them to be able to.

We work when they're not working usually. Mm-hmm. Yeah. Which is, which is huge. 'cause that saves us a lot of time, which saves them money. Mm-hmm. Saves them time. Yeah. And money. Correct. Yeah. Yeah. So yeah, that, yeah. This client there or these clients. I think it just comes back down to like, if you don't feel great.

Yeah. If your intuition is a bit like, oh, this just doesn't feel great. Yeah. Get a second opinion. Yeah. You know, you should feel, yeah, comfortable. Be able to ask questions, be yourself, communicate. I hate this, like all the those, and that's an uncomfortable thing to tell someone that you don't like something in a floor plan or blah, blah, blah.

I'd think zero offense, I would actually prefer you and we will. It helps us so much more. Please communicate and say, I don't like this because we need to know that. And I would prefer you say, I don't like this than. Continue with it and not like it. Oh, so you need to feel comfortable to have uncomfortable conversations of.

I don't like this. And one more thing. Do not ever pay money to a builder if you And have not seen a sketch or a quote. Yeah. Which is what's happened with these clients. Um, they've paid a deposit, um, because the rep's gonna tell 'em what they want to hear. Yeah. And you know, if, oh, you have to pay X amount to see a sketch, what you're actually paying is your deposit to the builder.

And then people feel like they can't get outta that. Which sometimes if it's two grand walking away from that builder and losing two grand, you might have lost only two grand. Yeah. Verse 20 grand later. For, so like this client, like we could have, you know, if they came to us in February Yeah. I could have got them a cheaper block.

Yeah. In the same state at, and a build that was a lot cheaper because it was, you know, five months ago. Yeah. Yep. Time is money people. Time is money. Yep. And that's the way the market's moving towards the end of the year too. With the predicted new scheme coming out in January, it's still going up. It's definitely not slowing down.

And people will still, builders and land agents will be putting up their price. So if you wanna get in the market Yeah. Do it when you can afford it. Yes. Not when the time's. Right. 'cause those two things are very different. And don't wait. Yeah. 'cause if you wait, you're not gonna be able to afford it. Yeah.

Yeah, definitely. Nice. Oh well thanks. That was a great episode talking about all of our little client journeys and I love it. If you guys have any questions or you need a second opinion or wanna chat, we'll put the booking link in the show notes below, um, and please book in for it, um, building phone chat and we'll have a chat to you and we can go from there.

Happy days. Bye. Thank you so much for tuning in to the home building like a Boss podcast. I hope you enjoyed today's episode and learn something new. Remember, you've got this and I've got your back. Until next time, stay inspired, stay informed, and stay confident on your building journey. I can't wait to chat with you on the next episode.

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