HOME BUILDING LIKE A BOSS

How to Handle Construction Delays Without Losing Your Mind

Jaimi - Boss Building Brokers Episode 71

Building your dream home? Let’s be real: delays happen.

In this episode, Jaimi and Maddie unpack the emotional roller coaster of construction delays, why they’re normal, and how to manage them like a total boss.

If you're feeling stressed, overwhelmed, or just want the truth about what really goes down on site, this one's for you.

🛠️ What We Cover

  • Why construction delays are normal (and built into your timeline)
  • How to manage portal updates, builder communication, and your own expectations
  • Real-life examples of what can go wrong and how it all gets fixed
  • Why a building inspector is your best investment
  • How to stay calm, clear, and in control when emotions run high

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📍This podcast is for buyers building a new home in Perth Western Australia.

The information shared on HOME BUILDING LIKE A BOSS is general in nature and does not take into consideration your individual circumstances, it is not intended to be specific advice. This podcast exists purely for education purposes and should not be relied upon to make financial or building decisions.

 Welcome to Home Building Like a Boss, the podcast dedicated to helping first home buyers in Perth build their dream home with ease and excitement. I'm Jaimi, your host and go-to Building Broker. Are you ready to feel empowered, in control, and excited about your building journey? I'll help guide you with expert advice, insider tips and tricks, and real life stories to help you navigate the confusing world of home building.

Tune in as I take you on the journey to building your home like a boss.

Okay? Today we're gonna talk about construction delays, and I use the words delays very loosely in this episode. I'm not talking about delays that is a four or five year build. Just talking about issues. That pop up in construction or on site with your builder and how that fits into your overall timeline and how to manage that through your journey.

So have Maddie here with me today. Hello. And we've both got, you know, lots of, um. Experience with clients in this and it's one of probably the most challenging parts of the build. 'cause you're watching it go up and I mean even I did when I had my build. You're watching your build go up and you think it's gonna go perfectly and it doesn't go perfectly.

And that's sometimes really hard to manage. I know even when I. Was going through my building process. I remember going to site and they were doing the roof frame, and instead of going up to the roof properly, the trades used like a piece of wood as a plank into the window frame to get onto the roof, which obviously dented the window frame.

Then I just sat on the floor and cried. We're in light reality. The builder has to fix it, it's, it's gonna be okay. But to me 

or dull, 

that, that was the end of the world. So I sat in the house and cried. Some window frame was dented, but I didn't really have an understanding of, of that in the process. And I feel like, do you, that you think more stuff tends to happen in construction versus pre-construction?

I think. 

The, it would probably be an equal amount, but I think when you hit construction, it's sort of like a full overwhelming process where everything you've been doing for, let's just say. A year to 18 months. Now it's all come down to this one Tough, albeit small part of your overall journey into building a home.

Mm. So I think emotions are riding high at this point. People put expectations on themselves going, well I have to be in by this point 'cause my cousin's, sister's, dogs coming to stay for four months. And yeah. Where they're gonna go. Like, I need, you know, there's so much that people put onto themselves externally, they get pressured, they put.

It's, and you do this without even knowing as well, like Yeah, you put the pressure on yourself. I did it like we are all a victim of doing this, but I think there's a lot riding in construction that, you know, it's, and because it's physical, it's something that you can tangibly see then becomes on the forefront of your, of your mind versus, okay, you're talking about a door hypothetically in pre-start, but you don't know what that door looks like.

Yeah. So I think the tangibility of construction. Is also what makes it a bit of a prickly situation if issues do arise. 

Yeah. Yeah. It's an emotional rollercoaster. Oh boy. Is it? Is it, how do you think, like, let's talk us. Okay. Like typical construction stages. What are realistic time, if anything, and how to.

Issues on site or those things and like talk us through an issue as an example that how did that get factored into the overall timeline of the build? Because the builders obviously factor all of this into their build time guarantees like a 12 month build guarantee will have a buffer of X amount of weeks or time and money that covers mistakes that are made.

By trades on site. Yeah, definitely. Which happens because humans, 

we are all human, and that element of construction and building in general is where all these problems do start, but unfortunately we can't stop that from happening. Yeah. So it's all about. Going. Okay. Logic. First is emotions. And I say this now often because I like the comparison, but I mean, say for example, your brickwork stage, that can be, it's so hard to gauge, and that's the thing, what one builder might set as a president for a certain stage, another builder might not, and that can be things from having an internal trade team versus.

Hiring externally to contractors. So it's also about management of jobs. So if one build before you has, let's just say for example, a hurricane has come through and all their walls are knocked down, well, they're gonna finish that before coming to you. Yeah. So there's lots of different external factors that go on behind the.

Scenes that as a client you won't be aware of and it's not your job to know. And if you were to know, you would get nothing done in your life because you'd just be so overwhelmed. It's the same 

as, I guess, having one 

brickie or five brickies. Yep. I had, I think, a brickie team of two on my job when I built, and for example, like during my brick stage, my window frames weren't delivered.

They were never ordered when the bricks got ordered and they weren't on site. So I had a delay in my brick work because the builders, the brickies had to actually try and work around the window frames, the imaginary ones that weren't there yet. So that added on about, let's just say two weeks onto my build time for bricks.

So it was six to eight weeks. I also had Christmas and New Year's, so the whole world shuts down at that point. Yeah. So, but the builders do know this. There's also weather. Factoring in weather as well. Paint won't, dry, tiling cannot ad adheres properly to the glue. There's so many different factors in all this.

So builders, I would say, will normally tack on anywhere from about, let's just say, four to two months on top of a contract as the, just in case scenarios. Yeah. Vandalism, the whole thing. You can imagine it. There's a lot of things that can disrupt the process. It's not linear. 

Yeah. And it's, yeah, it's not linear.

With the same builder and it's not linear with different build, uh, like it's all different. All different. Yeah. Because there's so many different Yeah. Variables, trades areas, suburbs, and it's very hard to compare. But overall you might have a slow brick experience, but then the builder catches up at tiling or internal spend the time's made up somewhere else where, and then the other person is the opposite.

Yeah, definitely. And so it's really hard, and if I could encourage. You gotta do anything. If you are going through the process, it's just to narrow your focus to just on what is happening with your build. Don't be worrying about your neighbor. Don't be worried about your best friends who are building in a different suburb.

Don't be worrying about, okay, old mate Sally down the road, who's building a house with the same company? You just need to focus on yours. 'cause what also happens that people might not know is that sometimes it can be dependent on location. So. When I was going through the building, um, process myself, south of the river, experienced lots of delays and I'm talking like delays with brickies.

'cause the amount of Brickie teams needed to supply all these houses was too much versus north of the river where there weren't as many jobs. So. Bricks were flying through. So there's lots of, um, little itty bitty things that can disrupt a process. Your process, your build will never halt. It's not just gonna sit there and do nothing and collect dust.

Your builder is going to work with you. Behind the scenes, but sometimes they're not gonna message you every day and go, hi, so we've got this audit at this time being delivered at X date with this person and this, they're not going to do that because it's not tangible. It's not gonna do anything for you.

No. And the the amount of manpower that that would take then takes away from doing the actual work. Yeah. Which then slows the actual work down even more. Which is a worse case. Which is a worse scenario. Definitely. Yeah, for sure. Talk us through. Communication and like how does it typically go through from like information from being on site to the client liaison to the clients, and a lot of builders using portals at the moment.

Mm-hmm. And just like you can have discrepancies in portals and things aren't always perfect, let's chat about that. 

Yep. Again. Very different depending on who you're building in with, um, even down to who your site super is. So, site supers will all work differently because again, we're all human, so we're all different.

But as an example, like if your builder is working with a portal, they will basically communicate with you from that portal. That's the whole point of it, is to be able to have a tangible thing that you can see in front of you that gives you all the information so that you don't have to go emailing your client liaison and going, Hey, what's happening this week?

Hey, what's happening next month? It's all, they're ready for you. But what tends to happen is because they're proactive, they'll give you tentative days. Now, these days are what? They are approximate, so they're all going to not be locked in. They can change at any given time. But from what I've been seeing just in general, like not even just with our clients, it's just a whole building industry in general, is that even myself, you latch onto a date.

You see, okay, I've, I'm getting my roof timbers delivered. On the 13th of May, and you are like, yep, okay. It's happening. And then when that comes, but there's, it's been pissing down with rain for the last two weeks straight and nothing's turned up. You get disappointed. So your site supervisor will then change those dates and they won't tell you, because again, the point of the portal is for you to check it and go, oh, yep, that's been moved.

Okay. There must be a delay with. This because of this. And most of the time they will communicate this to you, but they, they will always do that from the portal date. And if there's been nothing done, for example, for a week, I would always then encourage to email your client liaison and go, Hey, I've noticed that there's been no moment for a week on this particular part of my portal.

Can you please gimme a more UpToDate? Information on what, where my job is at. So that's how I would manage a portal situation. If you were with a builder that doesn't have a portal and were just getting email updates, they should be doing this every couple of weeks to every week. It, again, it will depend on the actual builder themselves.

And what happens is the site super will come in. Maybe once or twice a week, normally at the end of a week. So you'll normally get your updates on a Thursday afternoon, maybe really late on a Friday afternoon, and they would give basically a full team brief to their nominated client liaisons. And there might be one or two that, and they deal with maybe four.

Site supers each, and they will get basically a report, okay, that's been done for this client. Okay, this has happened at their job that they need that to be fixed, or This team has been delayed because of this reason, etc, etc. Your client liaison will then compartmentalise that information, put it into an email and send it to you.

So depending on their level of information, I would always encourage in. Email back with any questions that you may have. It's always best to be well informed, but it's always good to come at this from a logic point of view versus a emotional point of view. And I say this again, not with the clients that we have now, but just with my experience in the.

The industry, it's very easy to get frustrated because it is so sentimental. Building a home is a challenging thing. 

Roller coaster. 

Oh yeah. Roller coaster of emotions. There's lots of things riding on it. There's lots of pressure internally, externally, the whole thing. And it's very easy. Lots of parts. Yeah.

It's very easy to switch onto the emotional side and look valid. Girl. If you need to cry, you cry. Yeah. Like if you need to go. Punch a punching bag, you punch a punching bag. And look, I've experienced just that. If my dude, I remember driving down mommy and AB and looking at all the houses in my estate getting their roof up and I was, I actually think my roof was not that badly delayed, but I was like, why isn't it on yesterday?

I wanted be to be on last year. Like let's go. But I remember being in the car and just crying. 'cause I was like, why is my roof not on yet? And Madison, it was winter. So get a grip. Yeah. Um, and that's the thing, there's lots of these external factors that I think builders sometimes forget that we as clients, dunno, are not all building experts.

Yeah. How I was in the building industry, I knew what half this stuff was going to do, and yet I'm still sitting here in my car, bawling my eyes out, even though I knew. So again, emotion overriding the logic that I actually had at the time. Yeah, and that led to being rash decisions. I was feeling overly frustrated, emotional, and all in all.

That part of the process, I remember not being a great one. So to anyone who's currently going through the construction process, no matter if you're with a portal or you're with a liaison who's giving you updates regularly, I always recommend to shoot off emails when you can, when you've got questions.

But if you feel like you're frustrated at the time that you're sending the email. Draft it, but don't send it. Wait. If that means you wait five minutes or a day and then go back and compile the information again. If you've got more questions that you've thought of. Then you didn't have the night before.

That's also good just to have it in the one email and then that way they can easily track it through the system and make sure everything is being addressed at that point in time, rather than you having multiple emails going around the system or multiple phone calls, which aren't being recorded. So that's just my little hot take on communication.

Yeah, 

it's super 

important to be communicate. It's not smart, it's not the right word, but like efficiently with your builder because then it makes it clear and easy for them to understand and vice versa. Coming back to you as a client. Yeah. Um, and like when to follow up, like how long does it take? You know, did that reply to you in a couple of business days or is it a week or is it too long?

And like understanding all that stuff. Yeah, like lean on the people around you ask if you have a building broker or you're a building consultant or. Ask those questions as well, because that's gonna make like a big difference in your overall experience too. Yeah. Through construction. 

Yeah. And I would definitely say like, look, there is definitely a point where emotion needs to be balanced with your logic, and there are definitely times where.

Maybe having a more firmer email is required. I'm not saying do never fly off the handle. Look, we are all human. That's just natural, but sometimes coming from a place of, okay, yeah. I understand, however, this is how I'm feeling and I want you to rectify this sometimes needs to be said. So I am not saying always be polite.

You can be firm and you are allowed to voice your frustrations, but the team will work with you. Um, and it's just all about a mutual understanding that they want to hand over your house and you want to be in your house. So yeah, they want. 

To get rid of your job, unfortunately, as much as you want to move in because it means there's another one out and another one comes in.

Yeah. Especially with builders who are managing numbers and caps and you know, this even like goes into site supervisors and client liaisons changing, you know, some, I feel like there's this whole a negative thing and there is like staff turnover is a red flag in a builder, 

definitely. But. 

Supervisors moving around because they've got a new one and the builders capped how many jobs they can have.

Let's say 20. And then another site supervisor comes in and you've, you have the new supervisor and your old supervisor gets shuffled into a more narrow location with 20 jobs. That is not a red flag. And handovers and processes are all done internally properly. And. But obviously, which is again, like you don't know that as a client, so you just automatically think, oh God, what's going on?

Yeah, yeah. But it's actually pretty. Common to have at least one or two changeovers like a year. Especially with someone on a builder who's managing their numbers and their caps and doing things properly. They won't just keep overloading the same site supervisor and the same job sitting on site and like all those things.

And it's actually. I mean, I think you get a fresh pair of 

eyes over the job too. Definitely. And like it's putting into perspective. Again, I think perspective is a wonderful thing that we all sometimes don't gravitate towards in situations like this. But if your site supervisor is looking after 40 jobs, he's probably less likely to be on your build.

When he needs to be on your build. Yeah. He is stretching himself so thin. That's why these regulations and procedures are put in place so that, okay, there might be three site supers that handle the northern corridor, but then do, let's just say 15 jobs each. Um, it's to help minimise their workload, to provide them better efficiency.

On your work side. Yeah, 

and 



think, I mean even with like client liaison, same things like that can, you might have a different client liaison, but the builder will have everything recorded under a file and they might, it's not internal issues. It's a growing, and they need, yeah, more people because they only want capacity for client liaison to look after a certain amount of jobs so they can reply with a certain amount of time frame and things like that.

They'll have handovers and procedures, but it's all, I guess as a client, you. Also don't know those things. So if you wanna know those things, you know, just ask. 

Yeah, no questions, stupid, no question is silly. And the peace of mind that you get knowing, okay, I've asked this question, I've had it answered. And despite it might not be the answer you are seeking, at least you've got the information.

And to be informed is the best way you can be throughout your entire build. And just make sure that you feel comfortable enough and voice your concerns. Don't sit back and go, oh no, it'll be fine. I wish I did that with my build. Yeah. But again, these sort of things are a part of the journey and we can never expect a build to be perfect.

And if someone was to say to me today, oh, my build was absolutely amazing. A hundred out of a hundred, nothing went wrong. I'd go, you're a liar. Yeah. 

Yeah. You are 

lying to me. Yeah, 

for sure. Yeah, because things, and it's not necessarily like. A wrong is not the right terminology. No. You know, someone might have made a mistake and ordered the wrong taps.

The taps have to be reordered. Yeah. Like those things happen and the solutions do come out, but they're still frustrating. None the least, but definitely, I guess it's trying to create that awareness around it isn't always perfect. I think we think it's gonna be perfect. I mean, I, my, I fucked up with my front door because I paid for a really nice front timber door, stunning.

And on my addend, instead of double, triple checking, I signed off and it said to paint it white instead of stained. Oh. And the door went on and I went to the house and what did I do? I sat on the floor and I cried again. Oh goodness. I, but in the end, I love my white door. And you know what? I went the client liaison and I sent my email and I was like, this doesn't make any sense.

Why is my front door right? And she was like, you signed this on your agenda. And I was like, oh shit. I did no crap. Well, 

forget about 

it. 

And I think like what tends to happen is you go through this massive journey, you get into your home and then immediately all these issues that were plaguing you for the last however many months you were in construction.

Yeah. I was dreaming about my wi of my timber door. And now it was what? It's what? Like I, you know, I had a couple issues during my build, which is very natural, but there's not been one day that I've been in my home now and have thought about them. Yeah. Like wholeheartedly. Yeah. Yeah. And my whole job is to be overly critical of plans, addends, this, that, and here I am in my own home going, you know what?

Yeah, I did experience this, but. I'm not sitting on the couch with my glass of wine, watching whatever I'm watching and going, oh, that really pisses me off. Still. Like, yeah, yeah, yeah. You know? So again, perspective. Yes, it sucks. And when we're not saying it doesn't, yeah. But it will get better. Yeah. 

I think it's just that.

Yeah. And I, the world of difference is the people that you have around you to Sure. I think. Building it will always have that level of challenge. Challenge, yeah. I was gonna say uncertainty, but uncertainty wasn't the right word. Challenge. Challenge is the right word. Um, challenge, which creates the emotional roller coaster.

But then when you don't have the right people around you, that's exacerbated by thousand times worse. Mm-hmm. And then if you don't have anyone there to help you through it, then it feels harder. And then the whole building then. Is negative and blah, blah, blah. Yeah. Um, you just need people around you solutions, you know, vent people.

Yeah, definitely provide feedback to your builder, all that kind of stuff, because that all makes a difference. Even like site supervisors are updating the portal, let's say they go to your job once a week on a Friday or a Thursday, however many times they go, and the last time they were there on th or whenever it was, the next day, the bricks get delivered.

You've then gone that afternoon, but you're like, the portal's not updated yet, but the site supervisor hasn't gone back to check. Oh, the bricks are updated. So there'll always be a time delay and a gap, and you are, as a client, most likely gonna be there more than the client. The site supervisor because most clients go every day, 

which I do not recommend.

Yes. If you were to ask me, Madison, what's your biggest tip for construction? Do not go to your house every day. It will go like a snails place you go every day. Oh my goodness. You will not see the little itty bitty things like, you know that saying. Makes the heart grow fonder, but also with distance, you actually are able to see changes more clearly.

Yes. If you are too focused on something, you tend to miss the details. Yeah. And you might miss these minor, minuscule things or things that are actually hidden. So it's just one of those things I often say. Once a week maybe. Yeah, like and that's the thing, also, another tip. Don't speed to your trades. Yeah.

They've got no clue. I bless them. They do an amazing job. But your plasterer is not going to know when your plumber's coming, like the amount of time. The amount of times I hear all, but my brickie said, but your brickie has got no idea when the pays are being delivered. Nothing. Yeah. So there is definitely, if you change your trade, fantastic.

Like, we love, they love a conversation. Yeah. However, be mindful that they do not know the. All the information regarding your job, they've been scheduled from point A to point B, and once they've reached B, they go to a new job. Yeah. So they might have a general understanding of the construction process, which is great.

However, just be mindful they do not know your job in and out like your client liaison might. 

Yeah. And let's, I guess let's talk about. Dates in construction, like that goes to cfi. Brings up, yeah, I'm gonna finish on Wednesday, and then all of a sudden he's not finished on Wednesday or something like that.

Yeah. Allowing for those changes to happen. 

Yeah, definitely. And. Don't, again, get fixated on the day. Yeah. If you are hearing a Wednesday. Okay. If it's not done by Wednesday. Okay. Yeah, I know he said that, but you know, anything could have happened. He could be sick, like he could have a family emergency, he might have been injured.

You just don't know what has happened behind the scenes to cause the minor delay. And there could have been an issue with a material that might have been damaged in transit. Delivered and then gone, oh, well I can't work with this. I have to halt the job. Yeah. So sometimes things in your construction journey can't happen until something else does.

Yeah. So as an example with your tiles, they can't get laid if the screen's not done so, and then the screen can't, sometimes won't dry quickly because of the weather and all this sort of stuff. So there's lots of different components which can ultimately delay someone finishing. They can start it, but they might have to halt halfway.

Yeah. So always be mindful that the dates you are provided are not certain. 

Yeah. Even like trades being asked to go back to another job. Oh yeah. A job that's at PCI and needs to be fixed and within the two weeks to handover. If it's that trade, they'll usually get pulled back off for a day or two and then come back to your job.

Yeah. Which obviously sucks when it's your job in that instance, but then. When you're at PCI and the trade has to come back, the favor comes back to you back then. 'cause they need to come back off somebody else's job. Vicious cycle. So there's all that too. A 

it is, construction is one vicious cycle and it's very easy.

Again, again, it's like a puzzle that doesn't really fit together, but in the end it fits together. What a perfect analogy. That looks beautiful. Thank you. But dunno where I came up with that. But again, it's, it can be easy to miss things on site and you know, that's why building inspector. Build all and you, and you don't have to worry about it.

If I could go through my construction process again, building inspectors, yeah. They are worth their wage in gold. And if I was to recommend anything, get one. Yeah, it 

is. Well, it just takes the pressure off you being like, I've gotta go to site today. I need to check this, or I need to do that. Do that for you builders.

Actually like working with building. Most builders actually like working with building inspectors because they get one clear report through every single stage. The site supervisor goes through, ticks everything off. It's not one email today, seven emails on Sunday with. Four different photos. Is this comply?

Is this comply? Like use the experts around you to help you through your process. For sure. 

And it's especially good if you are not like locally, you are not living locally. If you are living away, if you're A-F-I-F-O worker shift working this sort of thing where you're not naturally going to be as on your site as much as what other people might be able to.

So it's just that peace of mind knowing that someone professionally. Who knows all the national construction codes, all the building codes is on your site. Checking over everything with the fire tuned chrome and putting it all in one place that you can refer back to it later. Now, I will put a little disclaimer here that with building reports and building inspectors, you might.

They can note all these issues, right? But then what happens is sometimes the builders invent new ways to rectify issues that don't necessarily, like they're not written somewhere in a code going, you must do it this way. So, BCA codes and NCC codes, from my understanding, are a minimum requirement. So if someone's done something extra over that doesn't necess.

Fit within that structure, it is perfectly fine. Yeah. So sometimes your builder might come back to your report and go, that's not required. 'cause we've done it this way. Again, doesn't mean it's wrong, just means it's been done differently. Yeah. What's some advice 

you would give people about to go into construction or even going into pre-construction with kind of like everything that we've spoken about today?

Oh goodness. I mean, building inspector is definitely my biggest one. Yes. Uh, I would say just try and enjoy the journey. 'cause again, we're, you're lucky to be in a position where you are building a home and that's, you know, in one way That's horrible to think about that we are lucky to be building a home.

Yeah. But. Unfortunately that is reality at the moment, and you're doing a monumentous thing. It is sentimental. There's lots of value tied into this. It's a big, big thing that you're doing, and I often say to everyone, it is like having another full-time job. So it's all about making life. Easier for you.

Think smarter, not harder. Yeah. So when it comes to managing your build, there's also a part of where you need to also manage your expectations. Yeah. And making sure that you're not thinking the world and the stars of a particular part of your journey. It's about having a good middle in between and going, you know what?

Okay. I would love it if it happened this way, but if it doesn't, I'm going to be okay. Yeah. And I'll sort it out when that comes. And having a team behind you that can go and celebrate all those little milestones, but also tell you, Hey, it's because of this. Yeah. And you'll be okay. But I understand that you're feeling this way.

And that's the thing. It's Val, your emotions are valid. We are not saying they're not, and we have to lean into those emotions. Um, but I think. People forget that this is something that is, it is an a almost not a privilege. I don't, I don't like that word, but it's just something so wonderful in your life.

It presents you into the next stage of your life, own owning a home. And it's just such this beautiful thing. And people take it not for granted, but people just, maybe there's a lot of pressure. The ghet a little bit. Yeah. Yeah. There's lots of things riding on it. So just remember that. You're doing such an amazing job with your build and everything that's going on along with it, you're managing it so well and that if you are not managing all, you're struggling, you've got help.

Yeah. 

Yeah. 

And I think like we. Bridge the gap hugely between the unknown of a builder saying, oh, well, like they're in it every day. I mean, sometimes we do it too in every day, so you kind of forget. The clients don't know, like the builders forget that. The clients don't know that that's how that works. We know then when we get the question asked, well, okay, the client doesn't know that.

So then we bridge the gap between that, whether that's in pre-construction or construction, or. Delays and, and then support you through that process. So I mean, like having an independent party to bridge that gap is, I think makes a huge difference for sure, because. Otherwise, you just have direct contact with the builder and the client liaison, which is also great.

But having that third independent party to bridge the gap between everything that's going on, whether it's um, emotions, ranting, delays, time frames, is this appropriate? When do I email, when do I get firm? When do we, when do we need to step in? Like all those things come into play, and I think it's just about.

Talking about more about the reality of like how things actually go. So expectations and, yeah, it's all, and in the end, every single. Client and like once from experience, always happy and has never thought about any of the delays or the little minor things or the hiccups that got fixed. Yeah, because we've worked through it.

We've got solutions and you got your keys and it's time to move in, and then the list of everything else in your home starts. 

Oh, and yeah, and that's the thing. I also think we have an understanding, we've got an understanding from being a client to ourselves and going through that process. Relatively like we weren't going through that process 20 years ago.

We've only just gone through it. But then also having the understanding from a building industry point of view. So we're able to bridge a lot of the gaps, as you said about Okay. Yeah, we totally get that. And look, we love a good rant. We are here for it. We enjoy the tea. Um, but we are also there to give you a little bit of a reality check, also to answer the questions that you.

And that's the thing, that bridging point, I'm going, okay, I don't know whether or not I need to ask the builder this and I'm here going, I can answer it for you already because of X, Y, Z. So it's, I think that's 

part comfort. One huge issue in the building industry is the gap between just actually not knowing.

And I mean it happens in the front, the front end too. Like you don't get taught out school how to build a house. We don't get taught trade things if you're not a trade. So like if you don't know, you don't know. And that makes it more overwhelming because it's the unknown. And as humans, we don't like the unknown.

For sure. And like you thinking about any life experience, like as an example, getting married, having children, this, all these big things. There's always going to be something negative. There's never a perfect experience, but you won't be retelling the bad things No. To your partner when you're sitting on the couch enjoying a cup of coffee watching your favourite TV show.

Yeah, like it, things will. Lift the the, there won't be this shit all the time. And learn to live in the moment. Yeah, just enjoy the things that you are seeing and the what you're seeing in front of you and the experience that you are able to have, because some people might not have that, and you are doing a really big.

A really big thing in your life. Yeah. It's the start of a another journey for you. Yeah. Live it. Love it. Yeah. And just be in it. Go on the crazy roller coaster. Oh my gosh. Yeah. Go all in and. I mean, we are always here for help and support as well, which is another big bonus for our clients as well. 

Yeah, definitely.

Yeah. Well, thank you so much for coming on the episode today. Maddie, love a good construction chat. Yes. I think today was really good 'cause you kind of like dived into probably some things that are not like the glamorous stuff, but it's the reality stuff, which is always super important. So let us know if you liked this episode.

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