Welcome to Home Building Like a Boss, the podcast dedicated to helping first home buyers in Perth  build their dream home with ease and excitement.  I'm Jamie, your host and go to building broker.  Are you ready to feel empowered, in control and excited about your building journey?  I'll help guide you with expert advice, insider tips and tricks and real life stories to help you navigate the confusing world of home building.

Tune in as I take you on the journey to building your home like a boss. 

Thank you for tuning in to another episode. Today I have Wes joining me from Wes Mayer Building Consultancy and we'll be chatting all about, so Wes is a building inspector and he helps quite a lot of our clients through their building journey, help give them peace of mind. So I'll start off by introducing Wes and tell us a little bit about yourself and what you do.

Yeah, so just a normal dad, normal hobbies, and um, yeah, do building inspections for a living. Been doing it since about 2018. Early on it was just a bit of a side hustle, working weekends, doing pre purchase inspections on Saturdays, because I was a, uh, construction manager in a building company. And then eventually I just thought, I'm gonna go.

Work for myself and try and get a better work life balance and do something for myself with my time.  And is that what inspired you to start, I guess, your own business and like head into that building inspector space? Yeah, it was mainly because, you know, had a young family and I was finding working for a project builder, you know, my time was being absorbed a lot with what I would deem to be like time wasting, inefficiencies, things like that.

And I looked at and thought, well, If I spent the amount of time that I have been spending doing some of these pointless things on my own business, surely I'll be fine. Yeah, exactly. Yeah. Cutting out the bullshit. Pretty much. Yeah.  And for those who aren't familiar, what exactly does a building inspector do?

And can you break it down for our listeners and explain why it's important for the building process? Yeah. So a building inspector, if they're doing, you know, their job properly, what they'll do is they'll inspect the home at the important stages. And what would an important stage be would be footings and slab, plate height, roof frame.

I like to think that the lockup inspection is also very important where you you view the waterproofing make sure that is good. Yep. But at that stage we also check many things as well. Which are important, for example, checking ceiling installation is good before the installation is covering the ceiling.

I'm not sure if many people check that, uh, back blocking a ceiling, stuff like that because you can get cracking in ceilings because they're not joined together properly. And then obviously practical completion. If your home has more than one story, obviously the The process changes, but you, you definitely want to have the structural stages inspected at the very least.

I'd say. Yep. Yeah. They're the, I know, I think some people are like, Oh yeah, I should get a building inspector at the end, but you know, the end is also very important, but it's those crucial stages at the start, because if something's wrong and it's the end. And that's to do with, you know, the brickwork or the roof or something like that.

It's going to be a lot harder to fix. And what I would say is I often do get customers approach me towards the end of the build, where their home's finished, and you can't confirm a home is structurally done correctly at practical completion. Most of the access of the roof frame is limited  and more and more customers have the air conditioning installed at practical completion.

And depending on the width of your home, it can be impossible to check. It can literally be impossible to check more than 10 percent of the roof frame.  So you can't really have like any reassurance that your roof frame is done correctly. Additionally to that, most homes have a color bond roof and a color bond roof needs to be tied down. 

You can't check the perimeter connections at practical completion, it's impossible. So I wouldn't like to say you're wasting your time because there are important things you can check it, you do check a PC, but structurally, if you're looking for reassurance at PC, you're not going to get it. Even though maybe an inspector has gone through and they haven't made you aware of these things.

They're not going to be able to confirm those things for sure. Yeah. And I guess that kind of leads me into my next question is like, yeah, when should someone contact you or bring in a building inspector? Um, and like at what stage of the process. Would you step in, and when do you provide the most value, which is kind of like I would say, if I was going to be a real wise, educated person building a home, before you even step foot in a display home, talk to a sales consultant, pick a builder, anything like that, just ring a building inspector.

Yep. And say, in your travels, your experience, who are building the best homes at the moment. That's what I would do. Yeah. And even if you don't use that inspector, I would ring an inspector and say, who are the top performing builders, whether that be quality. And additionally to that  is build times as well.

A lot of people, that's really important because at the moment what you got, you've got such a contrast with builders. You've got, for example, home group, Levita, ABN group. So Hug Homes, for example,  they build a very quick home  as well as a high quality home. And then you've got builders, maybe for the same value, will be building the home slow, maybe twice as slow, sometimes three times slower, and the quality is poor, but you might pay for the same home. 

And often as well, you might get a customer maybe renting for two and a half years. And then maybe they build with that builder and it's 200, maybe 400, 000 now,  and then there's another builder that's 430, 000. But it's taken two to three times longer to build. And those things I think people should consider.

Yeah. But I would pick a building inspect, I would contact a building inspector before you've even chosen a builder. Yeah. That will add value just that conversation, which costs you nothing. Yeah, yeah, absolutely. And you obviously, yeah, you would see the common occurrences across the different builders and the different builds and quality and timeframes and thing.

And it's a huge, I mean, we struggle with that in the early stage of the process. Sometimes explaining to clients, you know, yeah, there might be a. They've gone out and gotten a cheaper quote from a project builder or a builder. And this quote is an extra 20, 000. But we know that that build is going to take longer based on the knowledge that we have.

And they're renting and the interest rates, but it's an explaining that to them. Sometimes people just don't click that. So they're. Yeah. Take this cheaper quote at 20, 000 or get a price increase later, or it takes three years and you've just spent that in interest and time and headaches. Yeah, there's many things like that, which if you just look at it on paper,  just broadly, you can make a decision based on money.

Yep. But not think about the bigger picture. And there's other factors as well, like if you would like a builder to be consistent throughout the build, you want a builder that has high staff retention.  There's builders where you may have 5, 6, 7, 8 site managers through your build. And there's other builders that, same site manager in the suburb for years.

And I feel like that's important as well, to know who the person building your home, to be able to trust them. Yeah. To know that, you know, it's not a different guy every month. Yeah. And messages you're passing to your liaison, because very few builders. We'll let you talk to the site manager these days.

You can get some confidence that, you know, the same guy's building your home. Because often there is a site meeting at some stage. You've met a site manager at plate height. He's not there now. Who's this new guy? All that kind of stuff. And there are quite a few builders who have good like levels of stuff where they just keep, they have them all the time.

They don't move. And then there's ones where you just forget about it, you don't know who the site manager is from week to week. Yeah, yeah, and that's, I mean, it tells you that there's other issues and problems going on, which is then, unfortunately, can, the consequences can then roll into the build, not having the best experience.

Yeah, so I guess going back to your initial question, value would be just calling in an inspector before you've even paid them anything or even contacted a builder to find who the best builders are. And then, like, secondly, where a building inspector adds value is. What I pride myself on is not overlooking something that's going to be a potential maintenance issue.

Yeah. Poor paint coverage on render, timber, things like that. As much as that's not structural, that can cost you a lot of money down the track if not done properly. Flashing's installed properly. The way downpipes are connected into the back of gutters so the overflow provisions work correctly so you're not getting moisture into your eaves.

Then you see your damp on your eaves lining, then it's start to flake. And you're repainting it and things like that go along way repairing cracks in walls, stuff like that you know, if, if you have a good inspector and they've inspected the home throughout the build, you're not going to be fixing corners, cracking wall, plaster defects, like just ongoing things.

A lot of homes do have, and then often during the defects liability period with builders, they'll come back and they'll, oh, there's a corner crack there, we'll fix that. Got a plaster crack in your wall, we'll fix that. And then after that period, a builder will only fix something they're 100 percent obligated to fix.

Structural defects, like leaking showers, stuff like that, like it needs to be a big ticket things. All the other stuff's minor, homeowners, maintenance, but a lot of these things that come about Can be done correctly at the start so that they don't occur. Like you get a lot of like cracks along the corner sign and, and homes that are built in the early two thousands when they first made a big shift from tiled roofs to colorbond roofs.

Yeah. None of the tie down provisions complied. So what you've got is you've got breeze blowing up under your valley flashings your hip flash. And you're creating, like, vibrations in your roof. And your roof is highly unlikely to lift off unless it's been done really poorly. But you're getting very micro uplift vibrations in the roof.

And your ceiling is connected to your corners, your corners are connected to your wall. And just those drafts in your ceiling will create corners cracking, minor vibrations and stuff like that.  because it's not tied down properly. Yeah. So if you've got tie down straps installed with the correct spacings, they're connected with the correct amount of nails, it's tight.

It's not going anywhere. Those little things a builder will go, Oh, it's just maintenance, but maybe the tie down straps weren't installed properly.  And that comes back to, I guess, having you there as peace of mind during those initial crucial stages to make sure those things are done and checked correctly.

For sure. And if like someone contacts me and says, Oh, I've got It's coming on, you know, six months down the track. I'm very confident, like. It's something very minor, something very, very minor for sure.  And like recently I had a customer and she had a little crack in her ceiling  two months after a build and she was a bit concerned.

It was getting wider. She hadn't noticed it before. And I called out there and we don't know a hundred percent if it's related to that, but she had an attic installed and it was directly bearing on her ceiling joists and she wasn't aware that that's a problem  and the attic company actually installed it incorrectly as well.

And, um, she had the attic company come back and fix it. Um, because that was something potentially that could have caused the issue as well. So yeah, there's things that can be completely unassociated to causing issues as well. So yeah. Yeah. Yeah. Yeah. For sure. And that was me like going, I've inspected this home.

Why is there a crack in the ceiling? Yeah. I've checked the back blocking. I'll go see her on a Saturday,  you know, just make sure everything's all good. I'll recheck the back blocking in the ceilings. Back blocking was good. Why is there a crack there? Yeah. There's a bit more weight on the ceiling than there should be, you know,  it might not have been the issue.

Super. Yeah. Everything was done perfectly. Yeah. So, it was, yeah, something else. Yeah. Yeah. And, yeah, why is it important for home buyers to, I guess, hire a building inspector and what potential risks if they don't and what are common issues that you help them identify? Depending on what a building inspector is going to charge you as well.

You obviously don't want to shell out money and not get anything for it. Yeah. So, I guess you want peace of mind that everything is good and you're not going to have unnecessary maintenance costs on your home. So building inspector's responsibility is to pick up those things the builder should have done.

Um, because buying more paint, fixing your ceilings, most of those issues homeowners fix after the defects liability period, I find, and I say  it's just because it should have been done properly the first time. Yeah.  And if anybody's been to Bunnings recently, bought filler, bought paint, bought this, bought that, it adds up really, really quick.

And I'd like to think that if you had a good building inspector go through your home from start to finish, you're not going to have unnecessary maintenance costs. You should literally have to just paint your walls every, you know, five, six years externally. If you've got sand finish render, paint that every five, six years, pull your weeds out, clean your gutters.

That's honestly the way I look at it. And you know, I've built homes myself, built my own home. Um, and if you do it in a way that's correct, you don't get ongoing,  you don't get corners cracks. Like if things are done properly, you don't get hairline cracks in plaster unless you know, something's not done right.

Yeah. And it's just like, yeah, like initial investment into the stages of getting a building inspector, but that the money pays itself back in the longterm because you're saving on the maintenance costs or the time or the money or the stress. And a real. Real simple one is if you've got like a rear access garage door with  no eave overhang and that door has not been painted top and bottom.

You leave that door five years.  You're replacing the door,  a hundred or so dollars, depending on the type of door. Yep. You got to  pay a carpenter to hang it and you got to paint it. And then just there, you're not going to have any change out of 500. That's one inspection. Yeah. And who wants to organize that as well as your time, all that kind of stuff as well.

So that's just a small example, just by not painting the top and bottom of that door properly. Yeah. Yeah. And the amount of times I say that is just, I just get my little mirror out. As soon as I look at a practically complete home, the first thing I do is I go into the garage and I go check those doors.

And the amount of doors that aren't playing the top and bottom, I go, that thing's going to swell and be. Yeah. And that's just the things I guess. Yeah. If you don't know, you don't know. And a lot of first time builders, you don't know even how we support them through the process. They don't know things. So it's like, well, if you don't know, you don't know what to ask for or to look for.

Yeah. So having a professional and an expert in their field to help support and give peace of mind through that process is invaluable because people aren't going to know to look for those things. And there's, there's other little things that I always look for as well. Like a timber door, if hung right, should have a little aris on the edges of the door.

Yeah. Like just a slight aris, so it's not a perfect right angle. If you've got a perfect right angle on a timber door, the doors are, the materials they use now, these days, the wood's soft. So if you've got an aris on it, you slightly just hit the edge of that door, you've got a chip. Yeah. Little things like having a nice aris on it, it's been done right, you know, little kid or whatever, you know, it's not, the door's not going to chip.

Yeah. Just like, it's the little things. Yeah. That make a massive difference. Huge difference. Little things like, say there's a bath hub meeting a vanity cabinet in the bathroom. Yep. Some builders will just grout it. That grout will crack and fall out for sure. Should be silicon. If it's not silicon, it's grout, falls out, you don't put that in the report, oh, now I've got to fix this.

Yeah. Little things like that. And a builder won't touch that after the defects liability period. Yep. Just little things. Wash your hands, draw the line and  only fix what they need to fix. And it's those little things and as well as the big structural things, but there's so many little things that you got to look for as well. 

And how do you work with builders during the inspection process? I know some people might see builders and inspectors being on opposite sides. How do you, um, I guess work together and collaborate for the best? Outcome for the client. Yeah, so that's one area has been my main focus since starting this business.

I've wanted to Change the perception of building inspection building inspectors and how they operate. That's been my number one thing Yeah to build relationships with the builders  and help them produce a good quality home. Cause most of the time, like I was saying earlier,  a home is not built poor quality or sub par quality on purpose.

Generally, it's due to lack of resources. Site manager's carrying X amount of jobs, maybe another site manager in a nearby suburb. He's on leave. There's a poor guy trying to do both rounds. There's a lot of factors. So the way I look at it is I'm going to site as another set of eyes. I try and introduce myself to the site manager from there.

Give them my number. I go out of my way to contact construction team members for within businesses and try and build these relationships. So I'm, I feel like I'm slowly changing it because when I first started, it was like, Oh, this guy, you know?  And I think once they get to know you, We build that evidence, right?

That what you're doing is, you know,  For the builder and for the client. And I think that is, I mean, it's a huge misconception in the industry altogether, even like with what we do is working as a broker independently for the client. We also have really great relationships with, for the builders, which allows us to do even better things for clients, which is the same thing.

And we've had like, even our clients that have used you have great things to say about how you. Help them. But then also the builders as well are like, oh yeah, where's this being great? I'm fantastic. Everyone's happy. Yeah. And I try and save site managers numbers if I meet them. Emails for construction admin.

Yep. You know, like if you're building with a BN group, for example, they have a, a business called Concrete Us who pour all their slabs. Yep. And I'll contact them often when I'm not, when I'm given a bit of vague. Like slap poor, stuff like that. Maybe a customer gets back to me. My saves being poured this Friday.

Cool. Obviously concrete as well. Yeah. But if, if it's a bit vague, I'll contact them directly. Heights where's they know who I am. Can I have the concrete as number? Yup. Here you go. They know I'm going out there. They know I'm sensible. They're willing to give me a bit of help because it helps them as well.

And they have their own supervisors driving around, checking pores and this and the other. And they think, Oh, where's this heading out there? Maybe the site manager who checks the concrete pores, he's busy. We know he doesn't have to go to that. We've got someone there making sure it's good. And yeah, and I've had a lot of good feedback as well from builders.

I've had, you know, good feedback from like companies like home group summit, where they're construction. Managers have contacted me and thanked me for what I do do, which is so rare. Like no one wants a building inspector, but then they thank you for what you're doing. Negative opinion of you on inspectors. 

Yeah, for sure.  Yeah. And I'd like to think I'm not the inspector turns blind eyes to things, but I'm sensible and I'd like to think that I'm helping. Yeah.  And if the customer's savvy, they will be able to pin it on a site manager, uh, on a builder. Yeah. So why not pick it up now? Yeah. Having to delay it and kick the can down the road means you're going to have to fix more money or get more people back or do something to fix it, so.

And another thing as well is if I've given a customer a report. Say it's a paint height inspection, the brickworks complete.  Maybe there's one defect. Maybe it's the weep holes haven't been done properly. Yeah. I will not make a big deal about those weep holes because I know those weep holes can be put in anytime before the home's completed.

So I'll let the customer know that there is a defect. It is very minor, it's not a urgent concern, and can be done anytime throughout the build. And the customer's like, oh great. Yeah. Rather than me going, there's a defect. It's classified as a major defect. 'cause it's a structural element of the home, which is the walls. 

You know, just creating this like panic for a customer. I don't want my customer to panic, creates more work for me, creates more work for the builder. Yeah. My customer, I look at, I'm going to try and make their building process like really smooth and make them enjoy the process, help, you know? So the last thing I want is an anxious customer thinking they've got a terrible home.

They're building their dream home for their family or whatever. You want them going, Oh, this is great.  Because there is a misconception amongst customers going, builders are dodgy.  They don't want to fix anything. And they don't trust builders. And it's not the case, you know, so mostly you're creating that, bridging that gap between the misconception from the client side and also like from a builder side as well.

It's amazing. I do try and provide them with as much info about the build process as possible and give them that information. Because there is, you know, a staff shortage in the construction industry, all through WA. And I look at it and go, well, if I can give the customer some info. Yeah. Maybe their liaison might not be able to give that to them or might not give it to them.

So at least I'll give it to them, you know, so having been.  I've been a customer building through a builder before, before I was a supervisor, then I've been a supervisor, I've been a construction manager, now I'm a building inspector. Yeah. I look at him, I've kind of worn a few hats, so I'm like, can maybe use that experience to help, help them.

Yeah. And that's one thing I pride myself on is you can charge people for anything you do, but some advice should be free. Yeah. And I try and that's my point of difference. I feel between other inspectors and myself, I'm happy to answer an email, give me a call. Yeah. Normal working hours. Give me a call.

Ask me questions, whatever. Yeah. It's not just, you've asked me to do an inspection. I've gone out there. There it is. Bye. Yeah, exactly. Cause there are a few inspectors around Perth that is, there's your report. I don't want to know about dealing with the builder, this and the other. It's yeah. Yeah. Yeah. It's that, yeah.

Education piece. I'm like that extra support and advice that goes such a long way. And I know. Yeah. We always try to do that. I mean, that's one of the, uh, our core values and I think point of difference too, which is probably why we have a lot of clients that also like you is because we do go that extra mile of, okay, how can we give you advice or support if you don't know these things?

And I am planning on ramping up  the level of customer service I provide in the new year. I've been building my business. And when you're in the building phase, it's hard. You kind of just trying to service your current customer base, you know, do what you got to do just to get by, you know, like up until recently I've been doing 80 hour weeks just to keep things ticking over doing  like long days, doing Saturdays, doing Sundays, doing like a lot of work.

And I've got all these ideas to help, you know, I'm the inspector, but what else can I do to improve the customer service? What information can I provide them? Maybe it gets to the end of the build. And I always do this to customers. I just mentioned it to them, but I'll say, if you need any trades to help you finish your home off, don't hesitate to contact me.

I've met thousands of good trades. I've got them all saved in my phone. If you need a good electrician, let me know. Yeah. Rather than you just get some electrician, how you charge your normal leg, you'd never heard of him before. So yeah, there's, there's a lot of things I'm going to add as part of our service at no extra cost.

It might be just, it might be just even a list of like recommended trades at the end of the bill. You know, something like that. That's like, I think that's huge. Yeah. So there's going to be a lot of things I do. And, uh, I, I wanted to do that so  people come to us, but also to have a better experience than I'd go elsewhere.

Yeah. And I'm pretty much happy with the way the business is at the moment. And I want to create a little bit like, Oh, we want to go with Wes first and best dressed every month. We get it. We ask people, you know,  to get in as early as possible every month. And then once we hit our quota for the month. It's, that's it.

Yeah. So I want to kind of get a bit of urgency around, you know, wise customers who are, you know, interested in doing a full stage package throughout the whole process. We provide 'em with that extra service and don't build the business too much. Yeah, too much more. So we can service like a good base. I don't need to put any more staff in.

And anybody who works with us, we work with them and everything's like really good, you know, good outcome. So yeah. That sounds like a great plan and yeah, it always helps. So, um, I'm going to be doing a lot of work with the client experience and also like having a certain number of clients and a cap to ensure that you can give the same level of service and the high level of service that you want to give.

Yeah. I even had an example this morning. Had a customer call me, interested in your services. My subs going down this month. Yeah. Can you help us out? And I said, Oh, we've already hit our quota for the month. I'd love to help. Now I've been doing this for the last. I have seen your posts on socials the last couple of months, and it's like a full one.

Oh wow. Yeah, it's like done. Because what I've been doing is I've been working all day, all night, seven days a week, and that's not sustainable.  And as much as I'd love to help everybody, I also don't want to mentally break myself as well. So I just said to him, listen, I'm not going to help you out this month.

But if your slab pour is about to take place, if it gets pushed back to December, let us know. But even still, if you get someone to inspect your slab pour, contact us, say you get someone else to do it in November, because we're not available, but if you contact us December 1st, if you want to get in real early on December 1st, we'll do the rest of your inspections.

And I think he appreciated some advice I gave him as well, because he was, he was looking at.  post slab poor. Uh, post slab poor check. You can't confirm any structural elements and there are a lot of inspectors just offering that service at the moment. And the reason for that is it's really hard to coordinate attending at the correct times and stuff like that. 

So there's, there's two Yeah so, The fact that I gave him that advice, contact an inspector who is willing and able to provide the service of inspecting your pour you want them attending an hour and a half before the pours take place to make sure they can check everything before the concrete goes in yeah and that way there's no issues It just like gave him a little bit of time on the phone and he's like, I'll be contacting you December 1 and I want to use your service for a slab  beyond.

Yeah. So I was like, Oh, that's nice. Yeah. That's good.  Great win. What role, I guess, do you play in ensuring like the construction journey is smooth and how can you help clients feel more secure about what's happening on their build site? Which I guess we've touched on a little bit as well just then. Yeah.

One thing I do say to customers is obviously they. They've got like a service, like a package we provide. So if it's a single story home and it's double brick, the package is slab pool, plant height, roof frame, lock up waterproofing stage one, that's one inspection, and then PC. But I always reiterate to customers that if in between those stages, You have any concerns at all, you can always send me a video or a picture and I'll respond to you.

And I don't know any other company. Yeah, that do that. It might take half an hour of my time reviewing photos, videos, stuff like that. So I provide that. And then, additionally to that, if they're really concerned, I will, at no charge, I'll just do a drive by when I'm in the area. I'll just go by, yep, no, that's fine.

Or actually, no, that's a problem. Let's get the builder on make them aware of that. Yeah, so I just say just give them a piece of mind Just call me just email me if you have any concerns in between and yeah Just that they've got a little bit extra support extra support. I've paid you for a pay high. Yes, you know It's not at that stage.

What do I do? I've got no one, you know, yeah Yeah, yeah, definitely and in your experience What are the most common problems that you would encounter during an inspection and are there any red flags? People should be aware of when their homes being built I know that's going to depend highly on who the builder is. 

Yeah, a hundred percent. You're correct there. It is fully dependent on the builder.  My advice to most customers would be, if you're going to build an inspector, if the building inspector is not worried, don't worry. Yeah. Yeah. That would be my number one advice. Pick a good builder. Yeah. Before you pick an inspector.

Yeah. And pick an inspector and then just trust 'em. Yeah. That's what I would say. Especially That's a great bit of advice, especially if they choose our service. Yeah. I know there's a bunch of other good inspectors around town.  Yeah. If you've, if you've taken the time to pick a good builder who maybe a building inspector's recommended, then you've gotta build an inspector. 

You got double peace of mind. And what I would say additionally to that is. And the inspector's not going to know the selections of your home as good as you. He can read through and just gloss through it, oh white, window frames, this, that and the other.  If you cover your selections, the building inspector will cover the rest.

Yeah. Most inspectors will cover the, the selections. We do. But we, you know, the detail, you know, your home, oh, I chose this kind of color to match this, that and the other. We're not going to know that if someone punched in the wrong details into the addenda. Yeah. That it's incorrect from what you chose.

Yes. So I'd say, if you, yeah, pick a builder, a good builder, pick an inspector, know your selections. Yeah. And relax. Yeah. Enjoy the process. Yeah. A hundred percent. Yeah. Yeah. I mean, I think people forget to do that sometimes. It's such a exciting and it should be fun and it should be positive. And there's all this like anxiousness and stress about it and people are just holding onto the reins so tightly.

Yeah. I love meeting customers where they're really excited about the home. Yeah. Yeah. I really. I really appreciate that they've got a home. That's something like I really love to see, someone who's just excited they've got their home.  There's a lot of people just not excited. They hate the builder.

They're saying, Oh no, you know, like, you know, you built your dream home and you're not happy. Like, damn it. You know? So, and that's another thing I'll say to customers as well is. Just because you pick a builder if the sales consultant says one thing and you haven't got it Like there's so many branches of a building company.

Try not to do point scoring with the builders Yeah, if the salesman's done something wrong, it's not the supervisor's fault Yeah, there's so many and if the admin person is maybe provided you the wrong Information which does happen or the salesperson said you're gonna get stone tops or this and you're not getting them Don't take it out on the other Members of the team they've all got their own job.

They've all got a family. They're all just trying to do their best So, try not to point score. It doesn't really get anywhere. Yeah. Yeah. And it's, I mean, at the end of the day, and most people are trying to do good, at the end of the day, there's so many moving parts and everyone wants the good outcome for the client and it doesn't help by, yeah, pointing.

And you obviously want to get what you paid for. So, if a salesman's promised you something and you've got something in writing, definitely bring it up. But if you've got nothing in writing, you're going to have to drop it, unfortunately, because That's what the builders fall back on at the end of the day. 

Unless you've got something in writing, as much as it sucks, and I'm sure we've all been there where we've been promised something, and we have nothing to show for it, and getting upset and trying to get back at someone is not going to solve anything, unfortunately. So, yeah. Yeah.  Oh, well, thank you so much.

That's been such a great episode. I guess, yeah, to wrap up, how can, um, everyone, yeah, find your details or book in, um, I'll add your, I guess, um, Facebook and Instagram and stuff in the show notes, but what's the best way to contact you? Best way to contact us is via email. Our email is, uh, wesmayersbcatlook.

com. We are pretty busy in the sense that we're highly sought after and the last few months we've caused. Um, quite acceptance within 10 days of the month. So we open on the first of every month. And once we've hit the amount of customers we can service each month, we close our books. We don't take on any more.

And is that for new clients? Like if a client's come in already a couple of months ago and they've got PCI coming up, they would still fall into. Yeah, a hundred percent. So it's just new customers  and we are only taking on customers who choose a package. Yeah. Slab, brickwork, roof frame, etc. If someone contacts us and says, Oh, we've been recommended your service, our home's coming up to PCI next month, unfortunately we don't service those customers anymore.

And the reason for that  is I take pride in what I do. I don't want someone living in a home and there'd be any issues. Yeah. And if I cannot physically inspect every aspect of that roof frame. I personally don't want my name being associated to it. Yeah. So that's why I've made the choice to only carry in inspections, especially a PC inspection.

If I've done the structural stages first, cause I can't guarantee no one can. And if they do that, they're not saying the right words. Yeah, absolutely. And that comes back to what you said before. I'm making sure, you know, there's. Um, earlier on stages are all done correctly and you know, if you've done the whole thing, then you can say, well, yeah, it is.

Yeah. So yeah. Email. Oh, add the email. Yeah. Email and our social media pages and we'll have a, we'll have a website in the new year. Yeah. Amazing. Cool. I'll add that on there next year when it goes live. Great. Amazing. Thank you for coming in. No worries. My pleasure. 

Thank you so much for tuning in to the Home Building Like a Boss podcast.  I hope you enjoyed today's episode and learned something new. Remember, you've got this and I've got your back. Until next time, stay inspired, stay informed, and stay confident on your building journey. I can't wait to chat with you on the next episode. 

Don't forget to check out the show notes for more information and tips. If you haven't already, hit that subscribe button, so you never miss an episode of the Home Building Like a Boss podcast.